CleverCharge calculates your daily range by using the actual miles you drive and the actual amount of battery capacity you used to drive those miles. As a result, CleverCharge range estimates take into account many different factors like:

• The road conditions you drive on each day of the week,
• The temperature effects through the year on your mileage,
• How your driving habits affect your range each day of the week.

Differences between your vehicle's reported range and CleverCharge's reported range are normal, as each uses distinct calculation methods. Vehicle manufacturers employ diverse internal calculation methods, often based on very recent driving. CleverCharge's AI-driven range estimate is typically more accurate, as it factors in your comprehensive driving data collected over a two-week period.

CleverCharge utilizes 2.4Ghz WiFi to connect to your home WiFi router.

In the setup of CleverCharge, only 2.4Ghz WiFi signals will be shown as a selection. If your home router is configured to use 5Ghz only, you may need to enter your router settings and configure to allow for both 2.4Ghz and 5Ghz bands to be used.

The 2.4Ghz signal is better suited than 5Ghz to penetrate concrete and standard wall/flooring construction materials, giving better reception in a garage or outside in the driveway.

It is not unusual for WiFi signal strength to be weak in your garage or in your driveway, as it is unlikely that the WiFi router was set up with the intention of best serving WiFi signals to your garage or driveway (most likely it is positioned so that the rooms you spend the most time in have good coverage)

CleverCharge utilizes a high gain antenna to achieve the best possible WiFi reception. When CleverCharge is set up, WiFi signal strength is assessed. If signal strength is either Weak or Very Weak, CleverCharge will provide guidance for you to purchase a range extender to enhance the WiFi Coverage in your garage or driveway area for the best operation of your CleverCharge charger.

• Check your WiFi router to ensure it is set up to utilize 2.4Ghz WiFi. If it is set to “5Ghz Only” mode, you will need to adjust router settings to include 2.4Ghz connections. See the user manual for your WiFi router on how to do this. In the case of a WiFi router supplied by your internet service provider, contact your provider for help with changing this setting.
• It is possible that the WiFi signal is so weak where your charger is mounted, that WiFi cannot be detected by CleverCharge.  If this is the case, you will need to purchase a WiFi range extender to increase the WiFi signal strength in the area where your CleverCharge is mounted. See the instructions about your WiFi extender for the best place to mount your extender.

 In the “Add Charger” setup, CleverCharge assesses the strength of the WiFi network you chose to connect to. If Weak or Very Weak conditions are found, CleverCharge install will advise you to purchase a WiFi extender to improve the WiFi signal in the area where your CleverCharge is mounted.  If your signal is only “Weak” it is possible that your charger will work OK.  If your signal is “Very Weak” it is likely you will have issues with connecting to and remotely accessing your CleverCharge. It is also likely that your smart features may not work or will work poorly.

With Level 2 charging, it is important to remember that the Vehicle is ALWAYS in control of charging its battery. Even if a Level 2 charger is ready and in a mode to charge, it cannot force the vehicle to charge. The charger must first ASK the vehicle to start charging, where the vehicle will then tell the charger if it is Ready or OK to actually begin charging the vehicle.

• The vehicle can refuse to charge if:
• The vehicle has a charge schedule set up, yet it is not time to start charging according to that schedule.
• The vehicle has been configured by the owner not to charge above a certain battery percentage, yet the battery in the vehicle is at or above that battery percentage.
• The vehicle is performing some kind of routine (warm up/cool down of the battery, etc.) prior to allowing charging.
• Conditions or Faults exist on the vehicle that make charging unsafe, where the vehicle refuses to allow charging.
• CleverCharge has been improperly wired.
• • Improper wiring can result in the power light on CleverCharge to be lit, yet the WiFi light is not RED prior to setup.
  • When you set up your CleverCharge for its first use, if you do NOT see the RED WiFi light when the unit powers up, it indicates that your charger wiring is NOT correct.

Level 2 chargers can only stipulate the MAX charge rate that the vehicle should charge at. The vehicle itself is in complete control of whether it wants to actually charge at the MAX charge rate, or not. It is the vehicle itself that determines actual charge rate in nearly all situations.

Some common situations where the vehicle limits charge rate:

• The vehicle battery is cold, and the charge rate is limited while the battery warms up.
• The vehicle battery is hot, and the charge rate is limited while the battery cools down.
• The charger can charge faster than the vehicle inverter allows. This is the case with some older EV’s and some lower priced EV’s (i.e. just because you have a charger that CAN charge at a higher rate, does NOT mean the vehicle’s components are able to perform charging at the higher rate.)
• Some situations exist on the vehicle where the charge rate your charger is requesting is contrary to the vehicle's battery charging strategy.
• Charging is nearing completion, and the vehicle slows charging to extend battery life for the last 20%
• On some outside installations on VERY hot days at the heat of the day with the charger in direct sunlight (120°F+), it is possible that CleverCharge will slow charging to keep internal charger temperature within safe limits.  It is recommended in hot climate areas that the charger is mounted in the shade to avoid this possibility.

CleverCharge monitors several parameters in the charger for proper operation.  Additionally, the vehicle can indicate a problem with a specific charging session. 

Charging errors are usually associated with a specific charging session (plug in to unplug).  A complete list of charging errors is below: