Frequently Asked Questions
You've got questions, we've got answers. Learn all about the CleverCharge system in our FAQ.
The CleverCharge Level 2 Charger is a smart electric vehicle charger that operates on 240V, providing faster charging and advanced features for EV owners.
The charger is available with the SAE J1772 and SAE J3400 (NACS) connector, which makes it compatible with mostly all EVs in North America.
It can add up to 30-47 miles of range per hour, depending on the charger model and your EV’s onboard charger.
Installation and Setup
Yes, the charger is designed for home use and requires a 240V circuit for installation.
Yes, professional installation by a licensed electrician is recommended to ensure safety and compliance with local codes.
Permits may be required depending on local regulations. Your electrician can advise on this.
Some CleverCharge models are wall-mounted for permanent use, while others are portable. Check your specific model for portability options.
Features and Capabilities
Key features include:
- Remote control via a mobile app.
- Scheduled charging for off-peak hours.
- Energy usage tracking.
- Real-time charging monitoring.
- Over-the-air firmware updates.
Yes, the CleverCharge Level 2 Charger adjusts power output based on household energy usage to prevent circuit overload.
Yes, the CleverCharge mobile app allows remote control, monitoring, and scheduling.
Costs and Energy Usage
Charging costs depend on your electricity rates and your EV's battery size. Charging a 60-kWh battery costs approximately $6-$12 at typical rates.
While charging adds to your electricity bill, it's much cheaper than fueling a gas vehicle. Using scheduled charging during off-peak hours can reduce costs.
Maintenance and Troubleshooting
Minimal maintenance is required. Regularly check for physical damage and keep the charger clean and free of debris.
Check for common issues, such as:
- A tripped circuit breaker.
- Loose connections.
- Error codes on the mobile app. Contact CleverCharge customer support if problems persist.
With proper care, the charger can last 10 years or more.
Safety
The charger includes:
- Overcurrent protection.
- Ground fault detection.
- Overtemperature monitoring.
- Automatic shutdown during faults.
Yes, the charger is designed to operate in temperatures from -22°F to 122°F (-30°C to 50°C) and is weather-resistant.
Technical Questions
The charger provides up to 11.5 kW, depending on the model.
The charging cable is typically 25 feet long, providing flexibility for most installations.
Firmware updates are delivered automatically via over-the-air (OTA) updates through the mobile app.
Mobile App
The app allows you to:
- Monitor charging status.
- Schedule charging sessions.
- Track energy usage and costs.
- Receive alerts and notifications.
- Locate public chargers.
Yes, the CleverCharge mobile app is free to download and use.
CleverCharge is coming soon.
Elevate your charging experience in Spring 2025.